Privacy Policy (GDPR)

Last updated: December 2024

1. Who we are (data controller)

NBSM
Business Registration: [To be provided]
Address: 1702 4th Ave S, Seattle, WA 98134, USA
Email: contact@nbsm.digital

2. Scope of application

This privacy policy applies to our website nsbm.digital and associated forms and communication channels (such as email and phone). We respect European privacy legislation (GDPR).

3. Personal data we process

• Contact and account data: name, email address, phone number (optional).
• Communication data: messages you send to us and our responses.
• Technical data: IP address, device and browser information, pages you visit (only after cookie consent for analytics).
• Project/service data: if applicable: project details, service requirements, consultation notes.

4. Data sources

We receive data directly from you (e.g., when you contact us or request a consultation). Technical/analytical data is collected via cookies and similar technologies only after you have given consent. See also our cookie policy.

5. Purposes and legal bases

• Marketing communications & offers — sending updates, early access and promotions.
  Legal basis: consent (Art. 6(1)(a) GDPR).
• Customer service — answering questions via email or phone.
  Legal basis: legitimate interest (Art. 6(1)(f)) and/or contract performance (Art. 6(1)(b)).
• Website security and abuse prevention — essential logs and security measures.
  Legal basis: legitimate interest (Art. 6(1)(f)).
• Web analytics — gaining insight into (anonymized) website performance.
  Legal basis: consent (Art. 6(1)(a)); only activated after cookie consent.

6. Newsletter and withdrawal of consent

You can unsubscribe at any time via the link at the bottom of our emails or by sending a message to contact@nbsm.digital. Withdrawing consent does not affect previous processing.

7. Cookies and similar technologies

We use necessary cookies for basic functionality. Analytical cookies are only placed after your consent. Details about types of cookies, purposes and retention periods can be found in our cookie policy. You can manage your preferences via the cookie banner or your browser settings.

8. Data sharing

We only share personal data with processors who help us deliver our services, such as hosting providers, email/newsletter tools, and analytics services. We enter into processor agreements with all these parties. We do not sell your data.

9. Transfer outside the EEA

When processors are located outside the European Economic Area, we ensure an adequate level of protection, for example by using EU Standard Contractual Clauses (SCCs) and additional measures where necessary.

10. Security

We take appropriate technical and organizational measures to protect your data, such as encrypted connections (HTTPS), access control and logical separation of systems.

11. Retention periods

• Newsletter data: until you unsubscribe or withdraw your consent.
• Customer service: up to 24 months after handling your inquiry, unless longer legal periods apply.
• Technical logs: usually 90 days, unless necessary for security or incident handling.
• Project/service data: according to fiscal and consumer law periods.

12. Your privacy rights

You have the right to access, rectification, erasure, restriction of processing, data portability and objection (including against direct marketing). Contact us via contact@nbsm.digital. We respond within 30 days.

13. Complaints

You can file a complaint with a supervisory authority. Given our focus on the United States and our location in Seattle, you can contact:

• Federal Trade Commission (FTC) — ftc.gov
• Washington State Attorney General — atg.wa.gov

14. Minors

Our website is not directed at children under 16 years of age. We do not knowingly process data from minors without parental consent.

15. Automated decision-making

We do not make decisions based solely on automated processing that have legal consequences for you or similarly significantly affect you.

16. Changes

We may change this privacy policy. The most recent version is always on this page. For substantial changes, we will inform you by email where possible.

17. Contact

Questions, requests or complaints? Contact us via contact@nbsm.digital.